This project is an ongoing web-based platform built for Staples' new quick document print service under Staples Copy & Print website.

* The project is still in development phase, information presented below is currently incomplete but will be constantly updating, thank you :)

BUSINESS PROBLEM

The current platform presentcomplex solutionswith poor user experience and low adoption. Customization features are overlooked iwth slow turn around times for delivery and pick-up options, results in slow traffic and small portion of the market on the current online platform.

Defining the business problem made us realize that in order to provide a superior end to end experience, print providers need a solution that considers all channels, uses data to simplify the decision making process, and at the same time, it integrates with their production software to maximize speed, accuracy, and efficiency.

MISSION

Deliver a frictionless, flexible, & high performing document printing Omni channel (web, mobile, and email) experience for all Staples customers.

Business Value Goals

• Increase total traffic to documents 15% by optimizing for mobile
• Increase traffic to document a further 10% by improving the lead in from the C&P home page
• Improve overall conversion 11% by optimizing checkout flow and reducing abandonment from 30% to 25%

COMPETITVE ANALYSIS

FLOW COMPARISON

UPLOAD DETAILED COMPARISON

USER TOUCHPOINT MAP

LOW-FI WIREFRAMES

PACKAGE FLOW

BUILDER INTERFACE

INVISION PROTOTYPE [WITH HI-FI COMPS]

Tools: Photoshop, Illustrator, Sketch, Axure